Key Activities
- Support ticket handling
- User guidance
- Performance reviews
- System improvements
Deliverables
- Support reports
- Optimization roadmap
- Change requests log
Client Involvement
Report issues promptly and provide adoption feedback to guide improvements.
About This Stage
The project doesn't end at go-live. This stage ensures the system keeps delivering value over time.
Success Criteria: Stable usage, fewer recurring issues, and measurable improvement in system value.